if you are not satisfied with your purchase, ace&jig will refund any U.S. purchase within 14 days of the order date. all items must be unworn, unwashed and in original packaging with original tags attached.
U.S. Customer Returns
in your package you will find a return form and prepaid label. to send your item back:
- fill out the brief form and enclose it in your package.
- attach the prepaid label to your package.
- drop it off at any UPS dropbox, UPS store, or give it to a UPS carrier.
a flat rate of $10 will be deducted from your refund to cover the cost of return shipping. the prepaid label cannot be used for shipments outside the 50 states.
you are also free to send an item back to us at the address below using another shipping carrier of your choice. please enclose the return form included in your original shipment. once we receive your package, we will issue your refund. it generally takes 2-5 business days for a return to ship back to our warehouse. returns will be processed within one week of receipt in our warehouse.
our return address is:
attn: ace&jig returns
95 walsh way, bldg.1
denton, md 21629
the cost of shipping a return is the shipper’s responsibility. we are not responsible for any parcel that may be lost or damaged during shipment back to our warehouse. shipping costs will be refunded if the received item is defective. we have the right to deny refunds if the returned items do not meet our return policy requirements.
international orders: ALL INTERNATIONAL ORDERS ARE FINAL SALE, NO RETURNS.
exchanges: we are unable to offer exchanges, as they create overselling in our webstore. please return your item and place a new order if you wish to purchase something else.
sale purchases: all sale purchases of over 20% off are final sale, no returns.
coupon purchases: purchases made with a coupon code discount may only be returned for store credit.
Please Note: The availability of products is not guaranteed – if you order an item that is no longer available, we will notify you via email and promptly issue a refund. Orders cannot be altered or canceled once they have been placed. Refused packages will be assessed and charged a restocking fee of twice the original shipping rate.